Refund policy
Refund Policy - 250 The Brand
Refund Policy
At 250 The Brand, we are committed to delivering premium-quality products and a smooth customer experience. If something is not right with your order, we are here to help.
Returns
We accept returns within 14 days of delivery for eligible items.
To qualify for a return, items must:
- Be unworn and unused
- Be in original condition
- Include original tags and packaging
- Not show signs of wear, washing, damage, or alteration
Items returned without approval may not be accepted.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Limited edition or exclusive drops
- Sale or discounted items
- Gift cards
- Customized or personalized products
- Items marked “Final Sale”
Exchanges
If you need a different size or received a damaged/incorrect item, please contact us within 7 days of delivery.
Exchanges are subject to product availability.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately at:
Include:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We will work quickly to resolve the problem.
Refund Process
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method
- Please allow 5–10 business days for processing depending on your bank or payment provider
Original shipping costs are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was sent
- The product has a manufacturing defect
We recommend using a tracked shipping service.
Cancellations
Orders may only be canceled within 12 hours of purchase. Once processing or shipping begins, cancellations may no longer be possible.
Contact
For all return or refund inquiries:
Thank you for supporting 250 The Brand.